Imagility — Making complexity work across an immigration ecosystem

One platform. Multiple workflows. One connected experience.

Immigration work involves people, cases, documents, forms, deadlines, evidence and complex legal processes — often across multiple teams and systems.

Imagility was designed as an end-to-end platform to bring these workflows together and reduce friction involved in managing immigration cases. The platform supported attorneys, legal teams, petitioners, beneficiaries and administrators.

My role evolved beyond designing individual screens. I worked on the overall product experience and architecture, helping define how different parts of the platform should work together.

The challenge wasn't just designing screens. It was connecting an ecosystem.

My contribution covered the product at multiple levels.

Imagility wasn't designed for one set of users.

Before designing the interface, I mapped the work.

Discovery focused on roles, workflows, information relationships, dependencies, decision points, approvals, notifications, reporting, terminology and existing product patterns.

Recurring themes included fragmented systems, repetitive information entry, manual processes, role-specific needs and opportunities for automation.

Imagility became a system of connected products.

The platform included Case Management, Forms & Petition Builder, Documents, RFE Builder, Forms Designer, I-9 Compliance and Talent Acquisition / HR experiences.

The key shift was thinking of the ecosystem as connected rather than treating each interface as an isolated product.

One case. Multiple connected workflows.

Case Management brought people, forms, petitions, documents and activities together around the case. The central questions were: Where does this case stand? What needs attention? What happens next?

Turning complex petition work into a visible, connected workflow.

Connected data allowed information from beneficiary and company profiles to flow into relevant forms, reducing repetitive entry. The Step Timeline made progress visible and helped users understand what was complete, in progress, required and owned.

Keeping evidence connected to the case.

The experience connected document requests, uploaded evidence, checklists and document tracking back to the case workflow.

Bringing AI into the workflow — not adding AI for the sake of AI.

AI became valuable for repetitive, information-heavy tasks. One example was OCR and data extraction. Another was AI assistance in the RFE Response Builder. The AI experience supported suggested content, prompts, response assistance, review and user-controlled insertion.

Creating consistency across a growing product.

The design system was developed by the team. My role was primarily to guide direction, ensure consistency and connect the system to the wider product experience.

From individual workflows to a connected product ecosystem.

My work spanned: Strategy → Service Architecture → Research → Workflows → UX → AI → Automation → Design Direction.

The biggest impact was not simplifying a single screen. It was creating design foundations for a product ecosystem that could make complex immigration work feel connected, understandable and scalable.

Designing enterprise products at this scale is less about making every screen simpler in isolation and more about making people, information, workflows and systems work together.